Evaluating Outcomes: Core Processes of Client Centred Care

Engage the client in evaluating care delivery and health related outcomes. Nurses may ask:
- How is the care you are receiving?
- How do you feel about your progress?
- What is important to you in achieving your goals?
Support the client if or when goals cannot be met. Nurses may ask:
- Is there another way to achieve the same outcome?
- What would help you?
- What else can I do to help?
Utilize specific processes/evaluations that provide continuous feedback from the client's perspective about the quality of nursing care. Nurses may ask:
- How was your care/service today?
Demonstrate an attitude of openness and a willingness to change in order to improve the quality of care from the client's perspective.
- What could we have done better?
Change care plans and practice approaches in order to improve quality from the client's perspective.